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Live Operator Service
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Live Operator is a service to easily establish your business presence effectively in a country.
Our Live Operator Service was created to be a dedicated phone number for your business. An operator will answer calls under your company name and will forward your messages to you by email or any other means of your preference.
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What is Live Operator Service?
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Clients who call your business phone will be able to talk to a live operator who will answer calls as a representative of your company. For instance, an operator would answer a call along the lines of:
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"This is xxxx Limited (your company name), thank you for calling..."
or
"This is the customer service of xxxx, Inc (your company name), how may I help you?"
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Live operators are at hand to accept phone calls during business hours. Your messages will be forwarded securely to you by any means you prefer.
The advantage to this service is that your business presence is established without needing to build an actual office or hiring customer service staff.
The Live Operator Service is provided by English-speaking customer service representatives from Singapore and Malaysia. It is offered to our clients worldwide.
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Dedicated Telephone Number
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Upon order, a dedicated telephone number will be issued to your company. This number shall be used to contact our operators who will represent your company when communicating with a client.
This number may be used as the business number indicated on your website or calling card.
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Live Operators
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Our services do not make use of automated machines to receive messages. Operators are available to interact with your clients and handle conversations with professional skill.
Not only will it make a good impression on your clients, this service maintains your anonymity and your security.
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Efficient Relay of Messages
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Messages from clients will immediately be forwarded to you securely by email or other means you prefer.
Note that all information and conversations will be held in English.
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Corporate and Personal Use
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The Live Operator Service is dedicated to enhancing your business activities and can be involved in your actual business process.
Personal use of the Live Operator Service is also allowed -- however, business activities cannot be done under your personal account, unlike a corporate account.
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Working Hours
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Operators are available in the working hours of Singapore and Malaysia. This means that Live Operators are only available from Monday to Friday, from 10 am to 6 pm. Weekends and public holidays are considered off-days for operators.
It is your obligation to note local holidays to ensure that your clients will not be inconvenienced.
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Your Welcome Message
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You may instruct our operators to relay a specific welcome message to your clients when they receive calls. Some examples are:
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"This is xxxx Limited (your company name), thank you for calling..."
"This is the customer service of xxxx Corporation (your company name), how may I help you?"
"Thank you for calling xxxx Inc (your company name)..."
etc...
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Note that only English can be used for this service.
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English
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The language to be used by the Live Operator is English, as will be the language of your messages.
The operators will also need to be trained by your company so that they are familiar with your business activities and products.
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Summary of Business Activities
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Our Live Operators need to be informed of the basics of your company so that they can handle client conversations efficiently and effectively.
Some of the information needed include the following:
Company Live Operators:
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Company name.
Country.
CEO.
Person-in-charge.
Basic details of goods and services.
Message forwarding details.
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Individual Live Operators:
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Your name and address.
Purpose of using a Live Operator.
Message forwarding details.
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Your cooperation will greatly impact the quality of service an operator can give to your client.
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Your Business Address and Live Operator
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The Live Operator Service is dedicated to providing your company a strong local presence and security. This means that your business address is never divulged and will only be made known at your discretion.
Oobac provides companies with localized business addresses required in some countries to incorporate companies. You can choose among 14 cities worldwide. For further details, go to the following link:
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Fees
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The basic fee for this service is 999 EUR per year, inclusive of your dedicated phone number. 50 calls per month (or 600 per year) are free of charge.
Companies receiving more than 50 calls a month would be required to pay for additional charges, detailed below:
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Monthly call
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Additional fee (per month)
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50 to 100
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EUR 50
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100 to 200
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EUR 100
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200 to 500
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EUR 200
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500 to 1000
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EUR 400
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1000 to 2000
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EUR 600
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2000 to 3000
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EUR 800
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more than 2000
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negotiable
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Required Documents
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For Companies:
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Certificate of Formation/Incorporation
Statement of Shareholders/Organizers
Status of your company
Passport copy
Proof of Address (within 3 months)
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For Individuals:
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Passport copy
Proof of Address (within 3 months)
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Disclaimer
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Illegal activities involving the dedicated telephone number would result to an immediate termination of our contracted services to you. These activities include:
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Fraud.
Unlicensed trust, bank, insurance, and fund activities.
Using personal information to conduct business.
Use of the service in public advertisements.
Unlicensed use of the service.
Using Live Operator´s name without permission.
Use of the service to handle illegal or suspicious activities.
Use of the service to conduct resale activities.
Resale of the Live Operator service.
Direct telephone sale activities.
Use of the service to conduct illegal offshore activities.
All activity against our reputation and profit.
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** Please note: **
It is Oobac´s policy to support companies who seek business profits through legal means. We maintain the authority to terminate our relationship with a company which resorts to illegal activities to achieve its goals.
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